Terms and Conditions

Terms and Conditions – DogsFresh

1. Company Identification

Trade name: DogsFresh
Registered and operational office: 9 Rue de la Biderie, 7950 Chièvres, Belgium
Company number: BE0536.200.360
Phone: +32 486 29 71 36
Email: info@dogsfresh.be

DogsFresh is subject to Belgian law.

2. Scope of Application

These Terms and Conditions apply to any order placed via the DogsFresh website.

The customer acknowledges having read these terms and accepting them without reservation before validating their order.

The customer’s own terms are not applicable unless previously agreed upon in writing.

3. Products

The products offered are intended for animal feed, unless expressly stated otherwise.

All products are sold as new.

The food products sold are perishable and must be stored according to the instructions provided.

DogsFresh cannot be held responsible for any failure to comply with storage, thawing, or usage rules.

Information on the site (photos, descriptions, weights, compositions) is provided for information purposes only and is not contractually binding.

DogsFresh is subject to the AFSCA self-monitoring system.

All products offered on this site have been professionally tested and approved.

All products are guaranteed to be free from preservatives, binders, colorants, flavorings, gluten, and other unnecessary additives.

DogsFresh guarantees that all products offered comply with food health requirements.

All products are intended for animal feed – Category 3 – not intended for human consumption.

4. Prices

All prices are indicated in euros, excluding VAT and delivery costs.

The applicable VAT is added in the cart.

DogsFresh reserves the right to modify its prices and delivery terms at any time.

The applicable price is the one in effect at the time of order confirmation.

Prices are subject to typing errors.

5. Ordering and Formation of Contract

The distance contract is concluded at the time of written confirmation of the order by DogsFresh.

DogsFresh reserves the right to refuse any order in the event of:

  • Prior dispute

  • Non-payment

  • Suspicion of abuse

  • Stock shortage

Electronic validation of the order constitutes a signature and contractual acceptance.

Electronic data constitutes valid proof between parties.

6. Payment

Payment is due immediately.

Payment methods:

  • Secure online payment

  • Cash payment upon collection

Any invoice unpaid by the due date will incur:

  • Late payment interest of 12% per year

  • A flat-rate compensation of 10% of the amount due

  • Minimum €200

Without prior formal notice.

7. Retention of Title

Goods remain the exclusive property of DogsFresh until full payment (principal, interest, and costs).

The customer nevertheless bears the risks from the moment of delivery or collection.

8. Delivery and Collection

Delivery is carried out via refrigerated transport.

Home delivery is available in Belgium, Luxembourg, and France.

Deadlines are indicative and do not constitute an obligation of result.

No delay shall give rise to compensation, cancellation, or damages.

In case of customer absence during the agreed time slot:

  • A second delivery will be scheduled

  • Cumulative costs will be invoiced (minimum €19)

All products remain the property of DogsFresh until full payment is received.

Collection is possible at the warehouse (no physical store).

Payment upon collection is made in cash or online via secure payment.

9. Force Majeure

DogsFresh reserves the right to modify the route, dates, or time slot, or to suspend/cancel a round/deliveries in case of:

  • Bad weather, slippery roads

  • Ice or snow, winter conditions or forecast of winter conditions

  • Technical, logistical, or internal breakdown

  • Strike

  • Supply problem

  • Administrative decision

  • Health crisis

  • Fortuitous event

Execution of the contract may be suspended or cancelled without compensation.

No financial or natural compensation may be claimed.

10. Inspection upon Delivery

The customer must immediately check:

  • Compliance

  • Condition of the products

Signing the delivery note constitutes final and unreserved acceptance.

Any claim must be made in writing within 24 hours.

11. Conformity Guarantee

DogsFresh undertakes to deliver products that conform to their description.

In case of non-conformity, the customer can request:

  • A replacement, or

  • A refund in the form of a voucher

The choice belongs to DogsFresh.

12. Right of Withdrawal

The customer has the right of withdrawal, at the latest within a maximum of 14 days from the moment the customer receives these purchased goods (i.e., at collection or delivery). In case of withdrawal, the customer must send us a legal withdrawal form containing: ‘Withdrawal Form, for the attention of DogsFresh’, the reason for withdrawal, invoice number, order number, payment method, customer details, delivery or collection address, customer signature, and date. If any of these details are missing or if the customer exceeds the maximum period provided, the withdrawal will not be accepted. Furthermore, during this period, the customer is obliged to store the goods properly, otherwise, the withdrawal will not be accepted. If all these criteria described above are met, DogsFresh undertakes to refund the total amount of the order. The refund will be in the form of a voucher. In case of withdrawal, the customer is required to return the goods to the DogsFresh warehouse, at the registered and geographical office address, at their own expense. However, DogsFresh reserves the right to charge the customer undefined fees and transport costs if the customer asks DogsFresh to collect the goods themselves. DogsFresh reserves the right to refuse the goods if there are signs of improper storage or if the products are not properly packaged.

In accordance with Article VI.53 of the Belgian Code of Economic Law:

The right of withdrawal does not apply to perishable goods or those likely to deteriorate rapidly, particularly fresh or frozen food items.

13. Cancellation

A cancellation of an order for perishable or frozen goods must be made at least 72 hours before the scheduled delivery time. This cancellation must be made in writing or by email to info@dogsfresh.be. In this email, the customer must mention the order number (see order form), their full name, full address, and reason for cancellation. DogsFresh does not accept any cancellation that exceeds this 72-hour limit before the scheduled delivery time. When you place an order on this site, you are bound by your electronic signature and you automatically approve our Terms and Conditions. There will be no exceptions. If a customer nevertheless claims a late cancellation or does not respond to several delivery proposals and contact attempts from DogsFresh, a cancellation fee will be charged with a minimum of 19 euros. This cancellation fee will be invoiced and the invoice will be sent to the individual concerned. As long as these cancellation fees are not paid, the individual concerned will not be able to order on this site.

14. Risks Associated with Raw Feeding (BARF)

Parasitic and bacterial risks in raw meat

Parasites: there is a parasitic risk even if the ingredients are correctly controlled.

Eggs and larvae of certain parasites may be present in raw meat and fish.

These parasites can eventually develop in the host that consumes this meat.

Bacterial risk:

Even if ingredients are correctly controlled, bacteria can be present in raw materials, meat, fish, and compound uncooked foods.

The dog’s stomach does not kill all these bacteria.

All our products are frozen to reduce the risks of these bacteria.

DogsFresh is subject to an AFSCA self-monitoring system.

The buyer is responsible for their purchases and usage. The buyer is responsible for the use of the products purchased.

DogsFresh is not responsible for the use of the purchased goods. We are not an information site.

Inform yourself in advance.

DogsFresh declines all responsibility in case of illness, intolerance, allergy, animal death, veterinary fees, infertility, obstruction, perforation, unsuitable ingestion, or in case of misuse or wrong destination of these products.

15. Limitation of Liability

DogsFresh’s liability is strictly limited to the amount of the order concerned.

The buyer is responsible for their purchases and the use of the products purchased.

DogsFresh cannot be held responsible for indirect damages, loss of business, or prejudice related to the use of the products. DogsFresh is not responsible for the misuse of the purchased goods. DogsFresh cannot be held responsible in any case for use that results in any kind of veterinary fees, death of pets or wild animals, death of breeding animals and their puppies, infertility of breeding animals, vomiting, strangulation, occlusion, perforation, ingestion, blockage, intolerances, allergies, parasites, the effects of parasites or other (whether primary or secondary effects).

The buyer has informed themselves on correct usage. The buyer is aware of the risks of BARF food and proper use (intended or not intended for pets).

16. Data Protection (GDPR)

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).

It is used solely for:

  • Order processing

  • Billing

  • Delivery

  • Customer service

The customer has a right of access, rectification, erasure, limitation, and opposition.

Requests must be sent to info@dogsfresh.be.

Data is not sold to third parties.

17. Intellectual Property

The content of the site is the exclusive property of DogsFresh and may not be copied in whole or in part or transmitted in any case without prior written agreement from DogsFresh.

Any reproduction without prior written authorization is prohibited and may be subject to legal proceedings.

Belgian law is applicable.

18. Disputes and Jurisdiction

In case of dispute:

  • Belgian law is exclusively applicable

  • The courts of the district of DogsFresh’s registered office have sole jurisdiction

DogsFresh has the right to charge all legal fees and lawyer’s fees, legal aid and other, to the counterparty in case of late payment by that counterparty. These fees amount to

  • 10% of the invoice amount

  • Minimum €200

  • Plus legal fees and lawyer’s fees

In case of cancellation of a custom quote, a minimum of 10% of the quote amount may be invoiced.

In case of delivery delay by DogsFresh, the customer has no right to compensation or a discount.

 

By placing an order on this site, the customer automatically accepts these Terms and Conditions.